Generosity as a marketing strategy

The thumbnail version:

  • It’s a topic worth a revisit
  • Generosity generates business

The full version:

 

About a year ago an article about how some shops were coping with the COVID-19 pandemic and and how they were planning for the post-COVID world, mentioned something in passing that prompted me to ask a question then, and it’s worth asking again: “Do you use generosity as a marketing strategy. And if not, why not?”

The owner of the sign company featured in the article mentioned that every year they give away thousands in donated and discounted signs. This struck me as incredibly generous but then I realized that it is also a clever marketing strategy. Generosity generates positive impressions, and positive impressions generate business.

So, to repeat, do you use generosity as a marketing strategy and, if not, why not?