Progress in the shop can be much better if the employees are engaged in identifying opportunities for improvement. Why? Because, after all, they’re the ones on the front lines where inefficiencies are obvious and where ideas for improvements arise. But do you as the owner of the shop have a mechanism or do you create an atmosphere in which your people are encouraged to share their ideas? If you don’t, you won’t ever enjoy the potential benefits they could deliver. So, Boss, how open is your door really?