Emma Seppala writing for HBR about 5 years ago, gave us something to think about—compassion is a better tactic than toughness when dealing with employee mess-ups. It’s worth revisiting the concept.

I once witnessed a screen shop owner make an expletive-laced general announcement that the printing staff had in the previous two weeks made so many costly mistakes that if he sent them home and mailed them their cheques every two weeks he’d be better off. It was meant to be tough but it was unpleasant and awkward—an absolute morale killer.

Seppala’s point is that compassion yield’s better results. It’s a fairly detailed article but it essentially boils down to three key points:

1. Take a moment to compose yourself when an employee makes a mistake.
2. Put yourself in the employee’s shoes.
3. Forgive.

It’s worth thinking about and worth a read.

There is reason to be optimistic about the future of the printing industry.

This is what Andy Paparozzi, Chief Economist, PRINTING United Alliance has to say about the U.S. which, hopefully, will apply to Canada as well:  “According to the consensus of economists surveyed by The Wall Street Journal, they expect the American economy to grow robustly in 2021 — by its fastest pace in nearly 40 years. That will give the printing industry a big boost, flipping the mindset from cost reduction and survival to capital investment and growth.” 

However, getting ready for 2021 has taken a slightly different tack due to COVID-19. Printing United scheduled for 21 -23 October in Atlanta has been cancelled and an online event will take place instead.  You can find out more here: PRINTING United 2020.

If you haven’t visited the Roland website lately, now would be a good time to do it.

You will find an article and 15 videos with tips for using VersaWorks 6. You will not be disappointed. The videos are crammed with useful information and I’ll bet that no matter how experienced you are or how much you think you know, you’ll learn something.

Here are the 15 topics covered:

1. System requirements and optimization tips
2. General tab
3. Cutting tab
4. Understanding and using quality settings
5. Cut all paths
6. Clipping and duplicating art
7. basics of working on print/cut files
8. Using the tiling function
9. Spot colour library
10. Basic setup for UV spot colours
11. White ink basics
12. Colour preset basics
13. Raster and vector basics
14. Special color plate generation
15. Creating a cut path an Adobe Illustrator for VersaWorks 6

Okay, good stuff, right? So check it out.

We encouraged you to enter your shop back in June. If you didn’t enter you should know that the deadline has been extended to the end of this month, Friday, 31st July. So, there’s still time to make a name for your shop.

The Best of Canada’s Sign Industry Awards (BOCSIes)  run jointly by Sign Media Canada and the Sign Association of Canada honours the top work of sign companies in 12 different categories.

Yours is a sign company that produces work in at least one of the twelve categories. Why not enter and make everyone associated with your shop proud? Besides, doing well in competitions of this sort can only be good for business.

Here’s your link to more information and the way to enter: www.bocsi.ca

This story comes to us from Cardiff, Wales . . .

3 Sixty is a 10-year-old graphics printer which during the pandemic lock-down got to work while some others threw their hands up and asked, “What now? How are we going to survive?”

3 Sixty’s floor graphics production surged by 80 percent, according to a report by Printing News Magazine. That amounted to about 100,000 floor graphics per week. How has your graphics shop been doing in these strange and challenging pandemic times? Did you see opportunity in the surging market for pandemic-related decals?

3 Sixty’s owner has an interesting perspective on the success of his shop: “Control of overheads is key and not to let sales run the business. Clients, staff, and suppliers all need to work together to make any business work.” I’m assuming he means that he won’t make sales at just any price.

But the bottom line is that with a sound business philosophy and an eye for an opportunity, even in apparently adverse times, success will follow.

Under the descriptive title: “Deliver Perfectly Branded Displays, Promos, Wraps, and More with the Color Power of the VF2-640”, Roland announced its new addition to the family of printers.

And Stanley’s can get it for you.

The Roland website has a full description of this impressive printer, so here, to encourage you to go find out all about it, is an overview:

“As part of the new generation of TrueVIS technology, the VF2-640 large format printer has been developed for an unprecedented gamut expansion, exceptional close-up detail, and the unique ability to achieve both vividness and natural color reproduction. The VF20640 answers the exact color requirements of your clients and rises above the quality standards of your competitors”

Click here to see more.

We have to pay much more attention to the sustainability in the future than we did in the past.

Three years ago I posted about an article by Denise Gustavson writing online for PrintingNews. She asked what “green” means for the sign industry that uses chemicals and produces a high volume of disposable signage.

Quoting from the original post: “The gist of the article is that sustainability initiatives are a necessity for those shops wanting to demonstrate to their customers that they are ready to be partners in the growing call to action for a much more eco-friendly industry. But, in addition to that, it’s an obligation because, as is now evident, we cannot continue to pollute the earth as we have done in the past. The earth’s capacity to absorb the assault is dwindling fast.”

Now, some years later, the question we need to ask ourselves about the industry generally and our individual shops specifically, is: How much have we progressed in implementing sustainability initiatives?

Well, how’s your shop doing?

The new fashion item at this time is a mask. It has quickly morphed from a medical-quality mask available from drugstores to a textile fashion item or a corporate advertising accessory. And now digital and graphics shops can get in on the act.

If you visit the Roland website and read the latest blog you’ll find a post that explains how to not only get on the mask bandwagon, but also to produce other textile fashion items such as ties, bow ties, and scarves with your Roland DG Texart printer.

This could be a chance to diversify by tapping into the textile market.

As we all return to work we’ll likely find that we have to do more marketing and selling than before COVID-19 turned up because our customers are having the same slow time that we are. So what are we going to market, the same stuff we did before or are we going to look for opportunities in the “new normal”?

Well here’s an idea for your sign shop to keep your Roland printer/plotter busy . . . Look around your city/town/village for businesses such as I described two posts ago on 24th June. These are places whose current signs don’t readily explain what the business does.

You’re going to introduce yourself as a sign expert. You’re going to point out why their current sign isn’t likely to to draw in customers looking for whatever product they’re offering. You’re not going to suggest that they change their existing signs (they probably paid a lot for their fancy but inadequate signs and will balk at another big bill), rather you’re going to suggest vinyl lettering in a prominent place (such as a storefront window).

So, for example, for the coffee shop I mentioned in the 24th of June post, you’d offer him lettering that spells out C-O-F-F-E-E in his front window.

A lot of small businesses don’t seem to understand that unlike major multi-national brands, their store name doesn’t matter to most people.  What matters is what they sell. If the store sign doesn’t tell what they sell, you have an opportunity to get your Roland some work.

A sign that tells you exactly what the business does.

Does your shop offer sign advice to prospective customers? Apparently some sign shops do not because I’ve seen some really pointless signs that don’t come close to doing their job of promoting a business.

I interviewed a coffee shop owner in South Africa when I was writing my book, Characters Who Can Make Or Break Your Small Business.  He told me that the elaborate sign on the outside of the shop had been designed by his girlfriend who was a graphics art student. The sign consisted of a coat of arms in intricate detail with the name of the coffee shop in very small wording. It was beautifully rendered but here’s the problem . . .  It was totally useless as a coffee shop sign.

This coffee shop was situated on a fairly busy road with passing vehicle traffic but very little foot traffic. What he should have had was a sign in big letters that simply said “Coffee”. Anyone in a passing car only has a second or two to see what his business is about. A fancy crest with no particular message was not going to entice anyone with a need for a caffeine fix.

I don’t have an image of the coffee shop’s sign but I’m including an image of a florist’s shop in Adelaide, Australia that makes the point.

We’ve reminded printers of this before but it’s important enough so we’re dong it again . . . Join the SAC (Sign Association of Canada) if you’re not already a member.

Membership in at least one trade association is an important way to stay in touch with the latest developments in the industry. Knowing what’s happening, what’s new, and what is being discussed is how your shop keeps pace with the competition. There are of course other benefits too such as membership savings. And don’t underestimate the creativity that can be awaken in you just by leafing through the monthly magazine—an article, an ad, the editorial; they can all do it.

I swear, I’ve got a great service for you!

A couple of  months ago I read an article that warned of a flood of post-virus selling activity. The writer warned too that some of the products and services would be questionable and unnecessary.

I was reminded of this article a few days ago when I received an email from a company playing on business owners’ concerns about safety of their employees and customers as we begin to reopen. The email came from a company with a name that implied that if they took care of the sanitizing of your premises you would be certified as “safe”.

Here’s an excerpt from the email: ” <name of company> takes a detailed second look at your safety plans and procedures.” Really? Surely every small business owner is capable of implementing safe distancing, face masks, and sanitizing without the “advice” of an outside service?

Beware of bogus services and products offering to solve issues that can easily be solved without their intervention.

Robert Townsend was born 100 years ago this year. Fifty years ago this year he published his “World’s number one bestseller” crammed with great business advice.

Here is his section titled “Telephone Operators” which although written in the not-so-PC language of the time and referencing technology that has since changed, nevertheless has a message about your business telephone that’s as relevant now at it was then:

“TELEPHONE OPERATORS

If I ever design a head office, executives row will look like the cubicles of a Trappist monastery, and the telephone switchboard area will look like a Turkish harem. Money spent on offices for the management is largely wasted. If they are any good it will be apparent to anyone after a few minutes no mater how plain or fancy their office is.

On the other hand, how would you like to try doing the telephone operator’s job for a day? Remember, you’re the company’s first contact with the outside world—you’ve got to be alert and bright and helpful and quick. You’ve got to know where everybody is all the time. I’d spend money to make the switchboard girls comfortable. The best operators in the area would be lined up for the job” 

The Best of Canada’s Sign Industry Awards (BOCSIes)  run jointly by Sign Media Canada and the Sign Association of Canada honours the top work of sign companies in 12 different categories.

Yours is a sign company that produces work in at least one of the twelve categories. Why not enter and make everyone associated with your shop proud? Besides, doing well in competitions of this sort can only be good for business.

Here’s your link to more information and the way to enter: www.bocsi.ca

How many of these printing term can you define? A link to the answers will be at the end.

No cheating . . .

1. Die cut
2. Kiss cut
3. Colour gamut
4. Spot colours
5. Vector files
6. Raster files
7. DPI
8. Spot UV effects
9. RIP software
10. Designs software
11. Gradients
12. Colour profiles
13. Overlaminate
14. Take-up reel
15. Tunneling
16. Popping the laminator
17. Eco solvent ink
18. CC

How many do you think you can define accurately? Check for the answers by clicking here.

The wrong cleaning product could wreck a sign or graphic.

Coronavirus has brought with it a whole new emphasis on cleaning. Cleaning everything repeatedly with alcohol-based, chlorine-based, and other cleaners is for now, a way of life and a way of doing business. This includes cleaning your products—signs and graphics.

But cleaning presents a challenge. Which of the cleaners are suitable for which signs and graphic materials? The wrong product could bot only wreck the printed surface of a sign or graphic but the adhesive can be adversely affected as well.

So, to help printers advise their customers in the proper cleaning procedures for their signage and graphic displays, David Morgan has published an article, “Cleaning Up – keeping graphics hygienic without damage”, in the June 2020 edition of Sign Media magazine.

Just a few minutes spent reading this article could save you a lot time, money, and headaches.

If your Roland is forced to stand idle for some time (such as during the Coronavirus lock-down) there are some maintenance measures you should take to ensure that when you’re ready to fire it up again, it will function properly.

The common concerns of course involve clogging. Manual cleaning before shutting down will help ensure that clogging and related issues don’t occur. In any case, regular cleaning even during normal operating times is essential to keep the equipment in good operating condition.

In addition to all this, turning off at the front panel but leaving the primary power source on (per the switch at the back) will allow the automatic maintenance system to kick in while you’re away.

And, of course, if away for an extended period of time, keep the equipment covered as protection against dust.

Preventative maintenance is a very good habit to develop for all equipment but particularly so for sensitive printing equipment.

Updating the website in time for re-opening

I’ve just toured a few industry websites. The overall impression is that whatever shop owners have been doing during the lock-down/slowdown, it has not been working on their websites. Outdated information, typos and other shortcomings create a bad impression.

Part of getting ready to re-open should include a website review and update. There’s going to be some uncertainty about who is still in business in the “new reality” and who isn’t. Your website should help get out the message that you are open and ready to roll.

Tell you what . . . if you have an updated website ready to roll into the post-Coronavirus era, let us know and we’ll give it some exposure. Email michael.best@screenflex.ca.

Getting back to printing again!

Stanley’s Cambridge office had to shut down as mandated by the Province of Ontario. Meanwhile, Edmonton, Calgary, and Richmond all remained open for business, as we previously mentioned. Now with Cambridge open again, Stanley’s is able to fully support all its customers through all four branches, albeit with certain Coronavirus precautions in place.

Orders should be called or emailed in for shipping or picking up at an agreed time. In the interest of the safety of all while the possibility of infection exists, if you’re picking up an order it will be set aside and ready for you close to the door. Precautions will be in place during the paying process and please keep in mind the two-meter social distancing recommendation by health officials.

Sure it’s all very inconvenient, but with the right attitude we’ll get through it.

Planning for safe distancing is essential before you re-open.

The purpose of a facility plan is to make the workplace safe for everyone. The first step is a pre-opening assessment of the risk areas with a view to social distancing.

Identify the flow of work and people then re-arrange the location of equipment, install signage, and set up hand-cleaning stations in a way that allows for social distancing. When safe social distancing is not possible, you should provide personal protection equipment. The nature of this equipment will differ depending upon circumstances but could include masks and face shields.

As time passes there will likely be changes in the measures advised by health and local authorities. This means that you need to be aware of these changes and update your facility plan accordingly.

A good facility plan will help everyone get through this difficult time safely.

You need three key things

All regions of Canada are reopening or are at least anticipating reopening. But these are unusual and challenging times. When we reopen things are going to be different from the pre-virus era when we had to suddenly shut down or at least slow down.

You are going to need three key things to effect a successful reopening:

1. Safety (social distancing, hand washing, masks, notices etc.);
2. Liquidity (cash to operate); and
3. Creativity (adjusting to and taking advantage of a changed way of doing business)

If you’re not sure how to deal with any or all of the above, seek advice. They’re all going to be important for your shops’ survival for at least the foreseeable future.

Who knew the wall looked like this?

A wall obviously has to be prepared properly if adhesive is going to have any chance of adhering properly. This then requires a detailed inspection of the wall.

For instance, what type of paint has been used? Keep in mind that washable paints are likely to make it difficult for adhesive to do its job. A textured surface wouldn’t be very helpful either. Both may require sanding or some other treatment for a smooth and more adhesive-friendly surface.

All of this means that an on-site wall inspection is a very important first step in the process of taking on a wall graphics job. Obvious, right? Apparently not to everybody.

Seeking advice from a mentor could relieve the stress.

Right now you and a hoard of other shop and small business owners are fretting over the “new normal” and whether or not they should be part of it by reopening.

For some it’s a daunting question because it’s not just going to be a case of throwing a switch and all will be fine again. There’s going to be a lot of adapting to do.

And as you’re contemplating all of this, people close to you will be offering their opinions, and much of it could be disturbingly negative or critical. But you need to keep in mind that you should take into account all opinions and evaluate their validity.

If you find the process emotionally wrenching get some help from a detached, objective source who can take the emotion out of decisions. Your accountant, financial advisor, or a mentor should be good resources.

Labels, stickers, and decals shouldn’t have to be read like this.

Here’s something your label and decal customers should understand. Some apparently don’t, and it’s costing them.

An elderly family member recently received an innovative gift of candy made into an attractive package. Here’s the conversation that followed:

“Wow, that sounds like great idea! Who made it?”

“Hang on, I’ll tell you . .  there’s a sticker on the back . . .”

“Okay, just give me the store’s name and number.”

” I can’t see it. The print is too small. I’ll see if I can find my other glasses . . . ”

“Oh, never mind.”

A short, simple conversation with a big lesson for your customers — there’s no point to spending money on stickers, labels, and decals if they can’t readily be read. Not only is the cost of the sticker, label or decal wasted, but a business opportunity is lost. A double whammy!

A recent email from a business-consulting firm was suggesting that businesses getting ready to re-open should consider a number of measures to keep everyone safe from COVID-19 infection. They posed a series of questions in this regard.

One of the questions should be of interest to all sign shops because it represents a business opportunity: “Do you have signage in place that will nudge the right behaviors?”

When you think about it, re-opening businesses are going to want signs to remind staff to wash their hands, keep a safe distance, and so on.

A bit of proactive inquiring could result in sign-printing opportunities for your shop.

Don’t freeze like a deer in the headlights

I was in a discussion expressing concern about the fact that while a lot of small business owners were facing uncertain futures the longer this virus situation drags on, they don’t seem to be doing much about it. For instance, they’re registering for helpful (even free) webinars in much smaller numbers than I would have expected.

The response I got was insightful and I want to pass it on (slightly edited): “We talk about the fight or flight options in challenging situations but currently there’s a third option being adopted by small business owners—freeze.” The explanation continued . . . “Most (small business owners) are paralyzed from uncertainty and exhausted by the change. The variables of a fast-spreading pandemic and an economy that was already slowing have collided at dizzying speed. People are also exhausted by the volume of webinars and even if they want to learn, they do not know who to lean on for information. It’s a disorienting time.”

Here are some suggestions for considering your business’s options:

• The freeze option is not an option.
• “Fight” sounds brave and macho but a realistic assessment might suggest “flight”.
• Objective, realistic input by a third party may be what you need.
• An accountant or financial adviser can help you decide between fight or flight.
• Read as much objective material as you can about the economic outlook.
• To understand the virus and its impact, consider the opinions and assessments of scientists.
• Stay in touch with as many trusted and knowledgeable sources as you can about all matters pertaining to the current circumstances.

These are difficult times but, to repeat, freezing in the headlights is not a good option.

Matt Symes of Symplicity Designs is offering this important no-charge webinar as a service to small businesses. Matt has kindly agreed to include Stanley’s customers.

You can register here for this webinar that shouldn’t missed . . .

Here’s a tip for designers or anyone working on a large scale design at this time.

Thanks. Great tip!

A mistake that people make with colour when designing large-scale prints is that they neglect to set their design software to CMYK mode rather than RGB.

It’s true that RGB features more colors, but printers use CMYK colors. Also, CMYK ensures that you’ll have more accurate color rendition on your large­ scale print. 

If, like most designers, you use Photoshop, in order to switch, choose “Image” then “mode” and select “CMYK color.”

Happy designing while we endure this “lock-down”.

Useful information will engage your audience.

Lets’s take a bit of a break from the COVID-19 thing for a moment. Well, somewhat of a break because this topic is relevant to these times when many small businesses are turning to digital and online platforms to make up for the access to customers lost because of the virus.

Crystal Lengua writing for Sign Media Canada addresses what she calls the “Social Media 80/20 Rule”. This rule holds that for social media to work for you there has to be a proportionate balance between useful content and promotion. In other words, bombard your readers with promotion and you’ll lose them; you must offer useful content.

Lengua’s model is 80% quality content and 20% business promotion.

So, as we work on the transition to a greater online and social media presence, this is useful advice to keep in mind.